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Email:

General and stylist inquiries: concierge(at)plumprettysugar.com
Wholesale inquiries: concierge(at)plumprettysugar.com
Press inquiries: concierge(at)plumprettysugar.com

 

Ring:

 

Ring for style advice, reassurance, order information or a sweet hello. Plum Pretty Sugar concierge is available Monday through Friday from 9:00 a.m. to 5:00 p.m. PST and can be reached directly at {310} 869.8366. We so very much look forward to hearing from you!


Business Hours:

Plum Pretty Sugar office hours have changed for the Thanksgiving Holiday and will be closed November 27 through the Holiday weekend. We will resume office hours on Monday, December 1.  Plum Pretty Sugar standard operating hours are Monday through Friday from 9:00 a.m. to 5:00 p.m. PST.

 

Stylist Availability:

Plum Pretty Sugar has a live stylist available for assisting in wardrobe selections, sizing and advice. Our live stylist is available via our Live Chat Monday through Friday from 9:00 a.m. to 5:00 p.m. PST. Click { here } to speak to our stylist.


Payment Methods:

Plum Pretty Sugar uses encryption software to scramble credit card information so that customer transactions are safe and secure. Credit card numbers are not kept on file. Plum Pretty Sugar accepts Visa, Mastercard, American Express and Discover. Electronic checks are accepted howver, e-check orders will not ship until the individual check has cleared through the given bank. All orders must be completed online at www.PlumPrettySugar.com or by calling {310} 869.8366 Monday through Friday from 9:00 a.m. to 5:00 p.m. PST. 

 

Sales Tax:

Plum Pretty Sugar is required by the state of California to charge sales tax to any order being shipped to a California address.

 

Domestic (USA) Shipping and Delivery:


Unless otherwise noted most U.S. orders (except bridesmaid orders and multiple item robe orders) ship between 1-3 business days via USPS unless otherwise notified. Shipping timing for bridesmaid orders and multiple item robe orders varies according to our current queue as well as fabric choices. We suggest ordering with as much advance as possible to guarantee each and every fabric choice.

 

Express shipping is not available during the Thanksgiving Holiday from November 26 to December 1. Express shipping is available beginning December 1. Pricing is based on the weight of the order and given address once items are placed into the shopping cart. The deadline for next day/overnight shipping is 12pm/noon Pacific Time. Express shipping methods are UPS and/or USPS. Express shipping is not available for monogrammed items.

 

Shipping confirmations including tracking numbers are emailed when orders have been shipped. Plum Pretty Sugar cannot be responsible for any shipping delays caused by unpredictable weather, natural disasters, custom clearances in given countries or general delays within the corporate USPS or UPS systems.

Plum Pretty Sugar is not responsible for any lost or stolen shipments. Plum Pretty Sugar is not responsible for items damaged during shipping or upon opening.

 

International Shipping and Delivery:

Plum Pretty Sugar is based in the USA and ships USPS internationally to all countries. International delivery timing varies and is subject to custom clearances and various postal services in any given country. Accordingly, Plum Pretty Sugar is not responsible for international customs clearances and international postal service timings and availabilities. Plum Pretty is not able to control customs duties and taxes charged by a given country. International duties, taxes and any costs for entering a country are the customer's responsibility.

 

Express shipping is not available during the Thanksgiving Holiday from November 26 to December 1. Priority and Express shipping is available after December 1. Pricing is based on the weight of the order and is determined once items are placed into the shopping cart. The deadline for Express is 12pm/noon Pacific Time in the USA. Priority and Express shipping methods are UPS and/or USPS. Priority and express shipping is not available for monogrammed items.

 

Shipping confirmations including tracking numbers are emailed when orders have been shipped. Plum Pretty Sugar cannot be responsible for any shipping delays caused by unpredicatble weather, natural disasters, customs clearances in given countries or general delays within the USPS or UPS systems.

Plum Pretty Sugar is not responsible for any lost or stolen shipments. Plum Pretty Sugar is not responsible for items damaged during shipping or upon opening. Plum Pretty Sugar is not responsible for any damage caused to pieces after purchase.

 

Exchanges:


Holiday orders placed between now and December 24, 2014 can be exchanged until January 31, 2015. Exchanges must be received in their original, unworn and unused condition and enclosed in the original packaging. All exchanges must be exchanged by the purchaser and the original order number must be provided. In the event an item arrives in a condition where it cannot be resold, the order will be sent back and additional shipping charges will apply. Mongrammed items are not available for exchange. Shipping and gift wrap fees are non-refundable. Plum Pretty Sugar does not allow for cancellations. Once an order is booked, fabric selections may be revised within fourteen days of order date.

 

Plum Pretty Sugar does not offer returns at this time.

 

Plum Pretty Sugar pieces are pre-shrunk and do not shrink when washed according to instructions (delicate and cool or hang dry/dry clean if preferred). Plum Pretty Sugar is therefore not responsible for shrinking

Plum Pretty Sugar is not resposible for wear and tear during wearing, washing, drycleaning or otherwise. Should a piece be received damaged, please contact us with five days of receipt.

 


Pricing:

All prices are in U.S. dollars. International currencies are converted automatically at checkout.


Sizing:

All sizing is U.S. A size guide appears on the left hand side of the screen when each listing is entered. A link to our size guide is also { here }


To convert international sizing to U.S., we have located a size conversion guide { here }

 

Swatch/Print and Collection Guides:

To review swatches, prints and collection guides, please click { here }.

 

Out of Stock:

 

In the rare instance a fabric selection or item becomes unexpectedly sold out, Plum Pretty Sugar will be in contact within 1-2 business days from the date of order. 

 

Monitor Coloration:

 

Monitors may display colors differently from computer to computer. Plum Pretty Sugar is not responsible for how colors are displayed on individual devices and monitors.

 

Mongramming Information:

 

We are pleased to offer custom monogramming on select pieces. For details regarding monogramming, please click { here }.

 

FAQ and Learn More:

 

Please click { here } here to see our detailed Learn section.

 

Promotions:

 

Black Friday and Holiday promotions: Please allow processing of order and any refund through to Monday, December 1. Promotion offers may not be combined.

 

Copyright:


All content included on this site, such as photography, text, copy, graphics, logos, button icons, images, imagery, audio clips, video clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.

 

Privacy:


This Privacy Policy was last modified on August 28, 2013. Plum Pretty Sugar ("us", "we", or "our") operates www.PlumPrettySugar.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.PlumPrettySugar.com.

Information Collection And Use: While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number ("Personal Information").

Log Data: Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies: Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security: The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites: Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. Plum Pretty Sugar has no control over, and assumes no responsibilityfor, the content, privacy policies, or practices of any third party sites or services.

Changes To This Privacy Policy: Plum Pretty Sugar may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes. If you have any questions about this Privacy Policy, please contact us.